C.I.P.A. is one of Canada's largest business awards programs, recognizing IT and innovation implementation excellence. This year, the award for Efficiency and Operational Improvements in the not-for-profit category was presented to 9th sphere's client, the National Pardon Centre (NPC).
Through 9th sphere, NPC was able to implement a web Client Acquisition & Fulfillment system, which significantly increased prospect inquiries and improved internal inefficiencies.
Today, with just a Web browser, a visitor to the website completes a basic enquiry form, while the system validates qualifications, sends appropriate responses automatically, collects payment, and completes the application process without need for human intervention. Website administrators complete and process internal documents and send instructions relevant to each client's needs with just the press of a button. If a prospective client does not respond within the required time period, the system automatically generates e-mail reminders. All client-targeted features of the system are provided in both English and French. An integrated web-based Customer Relationship Management system (CRM) automatically tracks customer data, administrators' notes as well as history logs, and reports client status and revenues. The site is also an excellent vehicle for disseminating accurate information.
As a result of the new Web system, NPC has seen an astounding increase of 400% per month in prospect inquiries. Counselors now spend 80% less time on the phone with clients, and can deal with an approximate 100% per month increase in client acquisitions. NPC has also benefited from a reduction in paper and stationery costs of 35%.
The NPC has acknowledged 9th sphere's role as a major contributor to the winning project.
"...it was the people involved in the project that really made it work...on the technical side we were able to find a very good Web solutions provider who worked hard with us and provided excellent programming solutions." - Michael Ashby, co-director of NPC.
We congratulate the National Pardon Centre on its success!
Find out more about C.I.P.A. and the 2005 award winners. Read the NPC press release from C.I.P.A.
This Toronto-based website solutions company, provides results-driven web application development solutions that help to improve businesses. With over 7 years of web development experience, 9th sphere continues to help its clients achieve their objectives.
Learn more by visiting 9th sphere's Web Application Development solutions or call toll-free 1.866.811.5604.