Custom AI-Powered Sales Script Generator

The Challenge

In modern call center environment, agents need to be equipped with effective and persuasive sales scripts. However, creating scripts that are also compliant with legal requirements can be a time-consuming and challenging task. They require:

• Customization: Generic scripts fail to resonate with specific target audiences and don't effectively highlight the USP of a product or service.

• Compliance: Ensuring scripts adhere to legal regulations is critical to avoid penalties, fines etc.

• Efficiency: Manually creating scripts for every product/service is slow and inefficient.

The Solution

9thCO developed an AI Script Generator, a user-friendly form-based web app that streamlines script creation. The app guides users through a series of fields to gather all necessary information, and then uses that data with AI to generate a tailored sales script.

How It Works

1. Objective: The user provides essential company details.

2. Audience: Next, the user defines the target audience personas, pain points, and common objections.

3. Agent Experience: The user then specifies legal requirements, features, and rebuttals to common objections. 

4. Script Generation: The system sends a structured prompt to the OpenAI API, which generates a professional sales script.

5. Output: The script is conveniently displayed with copy-to-clipboard functionality. 

Technical Implementation

• Framework: Next.js 14 (App Router)

• Language: TypeScript

• UI Library: React 18 with hooks

• Styling: Tailwind CSS

• State Management: Custom reducer pattern

• Form Handling: Controlled components with real-time validation

• Runtime: Node.js (hosted by Vercel)

• API: Next.js Server Actions

• AI Service: OpenAI GPT-4.1 API

• Security: Origin validation and rate limiting